Privacy
Thank you for visiting svsjewel.com. This website is operated by S.V.S. Jewelry Factory Co.,Ltd ("SVS", "we", "us"), 94-100 Soi Somdejprachaotaksin 29, Somdejprachaotaksin Road, Sam-Rae, Thonburi, Bangkok 10600, Thailand, which is the data controller of the personal data described in this Privacy Policy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website, request a quotation, or contact us.
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Information We Collect
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Personal Information: When you request a quotation, contact us or chat with us, we collect the details you provide, such as your name, company name, email address, phone or messaging number, country and delivery address, the products you are interested in, and the content of your messages (including messages sent through the chat on our website and its AI assistant). We do not accept online payments through this website, and we do not collect payment card details on it. Providing your contact details is necessary for us to respond to your request; if you do not provide them, we may not be able to send you a quotation or reply.
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Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
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Website Usage Information: We collect information about the individual web pages or products that you view, what website or search terms referred you to our website, and information about how you interact with our website.
How We Use Your Information
We use the information we collect for various purposes, including to:
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Process and fulfill your orders, including to communicate with you about your order.
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Provide customer support and respond to inquiries.
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Improve and optimize our website and customer experience.
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Send you marketing communications that we believe may be of interest to you.
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Comply with applicable legal obligations.
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Legal basis for quotation requests, enquiries and orders: it is necessary to take steps at your request before entering into a contract, or to perform a contract.
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Legal basis for website analytics and non-essential cookies: your consent, which you can withdraw at any time (see Cookies).
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Legal basis for marketing communications: your consent, or our legitimate interest in keeping business customers informed; you can opt out at any time.
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Legal basis for keeping records required by law, such as accounting and tax records: legal obligation.
Sharing Your Information
We may share your personal information with third parties to help us use your information as described above.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Who receives your data: we share personal data only with service providers that help us run our business, such as our website and chat platform provider (Wix), our analytics provider (Google), and shipping and logistics providers, and with authorities where required by law. We do not sell your personal data.
International transfers: our service providers may store or process your personal data outside Thailand (for example in the United States or the European Union). Where we transfer personal data abroad, we do so where it is necessary to respond to your request or perform our contract with you, with your consent, or with appropriate safeguards offered by the provider, as permitted by the Thai Personal Data Protection Act and, where applicable, the EU GDPR.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
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Access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
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Correction: You have the right to request that we correct any incomplete or inaccurate personal information we hold about you.
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Deletion: You have the right to request that we delete your personal information, under certain circumstances.
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Objection: You have the right to object to the processing of your personal information, under certain circumstances.
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Restriction: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
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Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format and to transmit it to another data controller, under certain circumstances.
To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section. We may ask you to verify your identity before responding to such requests.
Please note that there may be limitations to these rights depending on the laws and regulations applicable to your jurisdiction, and exemptions provided therein.
Withdraw consent: where we rely on your consent, you may withdraw it at any time, as easily as you gave it. This does not affect processing carried out before you withdrew.
Complaint: you have the right to lodge a complaint with the Office of the Personal Data Protection Committee of Thailand (PDPC) or, if you are in the European Union, with your local data protection authority.
We will respond to your request without undue delay and within 30 days of receiving it.
Data Retention
We keep quotation requests, enquiries and chat messages for three (3) years after our last contact with you, and order, invoice and other accounting records for at least five years from the closing of the accounts, as required by Thai accounting law. Analytics data is kept according to the retention setting of our analytics provider. After that, we delete or anonymise the data.
Cookies
We use essential cookies that are needed for the website to work. With your consent, we also use analytics cookies (Google Analytics) to understand how visitors use our website. You can accept or reject non-essential cookies in the cookie banner and change your choice at any time using the cookie settings icon on our website.
Please note that we do not change our website's data collection and usage practices when we receive a "Do Not Track" signal from your browser.
Security
We take reasonable precautions to protect your information and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact:
S.V.S. Jewelry Factory Co.,Ltd
94-100 Soi Somdejprachaotaksin 29, Somdejprachaotaksin Road, Sam-Rae, Thonburi, Bangkok 10600, Thailand
Email: sales@svsjewel.com
Phone / WhatsApp: +66 94 964 2445
Last updated: 1 November 2026