Frequently Asked Questions
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Shipping
Q. Do you offer worldwide shipping?
A. Yes. SVS Jewelry ships to retailers worldwide including the USA, Europe, the Middle East, and Asia. Shipping costs vary by destination. Free shipping is available within Bangkok, Thailand.
Q. Are shipments insured?
A. Yes. All SVS Jewelry shipments are fully insured to ensure your order arrives safely and securely.
Q. How long does shipping take?
A. In-stock items ship within 3 business days.
Custom orders ship within 10–14 business days after production.
Domestic delivery: 3 business days.
International delivery: 7–10 business days depending on destination.
Q. Are there import taxes or duties?
A. No additional taxes apply for orders within Thailand. International orders may be subject to import taxes or duties depending on your country's customs regulations. Please check with your local customs office for details.
Sizing
Q. Do you offer ring resizing?
A. Yes. SVS Jewelry offers a complimentary resizing service for the first resize per order. The customer is responsible for shipping costs both ways, including insurance and any applicable taxes or fees.
Q. How do I find my ring size?
A. We recommend visiting a local jeweler for an accurate measurement. Alternatively, measure the diameter of a ring you currently wear and use an international ring size chart to determine your size.
Services & Quality
Q. Do SVS Jewelry pieces come with a warranty?
A. Yes. Please refer to our Policy page for full warranty details.
Q. Do you provide certificates of authenticity?
A. Yes. SVS Jewelry provides a company certificate of authenticity for all pieces upon request.
Q. Are SVS Jewelry diamonds conflict-free?
A. Yes. All diamonds used by SVS Jewelry are guaranteed conflict-free, sourced exclusively from trusted and verified suppliers.
Q. How quickly do you respond to inquiries?
A. Our team responds to all inquiries within 24 hours on regular business days. For weekend or holiday inquiries, please allow additional time.
Customisation and Personalisation
Q. Can I order fully custom fine gold jewelry?
A. Yes. SVS Jewelry specializes in fully customizable fine gold jewelry. You can choose any gemstone, setting style, and design. Our in-house designers work directly with you to create exclusive pieces that match your exact specifications.
Q. Can I change gemstones on any piece?
A. Yes. All SVS Jewelry pieces are customizable — you can choose any gemstone color, size, or type to suit your preferences. Contact our team to discuss your options.
Q. What is the production time for custom orders?
A. Custom and made-to-order pieces are handcrafted within 10–14 working days after payment confirmation.
About SVS Jewelry
Q. What is SVS Jewelry?
A. SVS Jewelry (S.V.S. Jewelry Factory Co., Ltd.) is a fine gold jewelry manufacturer and wholesale supplier based in Bangkok, Thailand, founded in 1984. We specialize in handcrafted fine gold jewelry including custom diamond engagement rings, pendants, earrings, bracelets, and pearl jewelry for wholesale retailers worldwide.
Q. Is SVS Jewelry a wholesale supplier?
A. Yes. SVS Jewelry is a B2B wholesale fine jewelry supplier. We supply handcrafted fine gold jewelry to retailers across the USA, Europe, the Middle East, and Asia. Contact us to discuss wholesale pricing and minimum order quantities.
Q. Where is SVS Jewelry manufactured?
A. All SVS Jewelry pieces are handcrafted at our manufacturing facility in Bangkok, Thailand. Every piece is made by master artisans with decades of experience in fine gold jewelry production.
Q. How long has SVS Jewelry been in business?
A. SVS Jewelry was founded in 1984 — giving us over 40 years of expertise in fine jewelry manufacturing, design, and wholesale supply.